How to Create a HAR File

Sometimes technical support will ask you to export a HAR (HTTP Archive) file to help us troubleshoot technical problems within your web browser. This guide will help you use the developer tools built into your browser to export the HAR file. To use this guide, find your browser below and follow the instructions (they should be the same for Windows and Mac computers).

Google Chrome / Microsoft Edge (Blue and Green Icon)

1. Select the three-dot menu on the toolbar.
2. Select More Tools > Developer Tools from the menu. The Developer Tools will open as a new pane at the bottom of your browser window.
3. In the Developer Tools, select the Network tab.
4. In the Network tab, select the Preserve log checkbox.
5. Attempt to recreate the problem you are having with our service while leaving the Developer Tools open. Resize your browser window or the Developer Tools pane if you need more space.
6. Once you have encountered the error, return to the Developer Tools and click the down-pointing arrow icon in the tool bar (it will say “Export HAR…” if you hover your mouse over it).
7. It will prompt you to save the HAR file to a folder. Select a folder that’s easy for you to find, such as the Desktop, and click save.
8. Email this file to your technical support contact.

Mozilla Firefox

1. Select the three-line menu on the toolbar.
2. Select Web Developer > Network from the menu. The Developer Tools will open in a new pane at the bottom of your browser.
3. In the Network tab, click the gear icon to the right of the tool bar and select Preserve log from the menu.
4. Attempt to recreate the problem you are having with our service while leaving the Developer Tools open. Resize your browser window or the Developer Tools pane if you need more space.
5. Once you have encountered the error, return to the Developer Tools and click the gear icon from step 2. From the menu, select “Save All As HAR”
6. It will prompt you to save the HAR file to a folder. Select a folder that’s easy for you to find such as the Desktop and click save.
7. Email this file to your technical support contact.

Apple Safari

1. If you already see a “Develop” menu in Safari, skip to step 3.
2. From the Safari menu in the main menu bar, open Safari’s preferences.
3. In the preferences window, select the Advanced icon (gear), check the “Show Develop menu in the menu bar” option at the bottom of pane, and close the preference window.
4. From the Develop menu, select “Show Web Inspector”. This will open the Developer tools in a new pane at the bottom of your browser.
5. In the Developer Tools, select the Network tab.
6. In the Network tab, select the Preserve log checkbox.
7. Attempt to recreate the problem you are having with our service while leaving the Developer Tools open. Resize your browser window or the Developer Tools pane if you need more space.
8. Once you have encountered the error, return to the Developer Tools and click Export (up arrow icon) in the tool bar.
9. It will prompt you to save the HAR file to a folder. Select a folder that’s easy for you to find such as the Desktop and click save.
10. Email this file to your technical support contact.