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| This
FAQ applies to both the version found in the back of the All-in-One
A+ Certification Exam Guide, 3rd Edition (the "locked" CD)
and the version purchased directly from Total Seminars (the "unlocked" CD) |
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Locked |
Unlocked |
If the following FAQ
does not help, please file a support request
|
Known Incompatibilities |
- The 3rd edition software has proved
problematic with Windows 95 and Windows NT. We recommend the
software only be run on Windows 98/ME/2000.
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Known Problems |
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General
installation quirkiness with Locked CD-ROM |
- We have received several installation
reports both on the locked and unlocked CD-ROMs. The errors
range from bizarre errors on finding certain DLLs to complete
lockups when people insert the CD. Of the folks who have
reported this error, most noted that the CD had problems with
their regular CD-ROM drive, but worked just fine in their CD-R,
CD-RW, or DVD drive. Go figure!
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The Fix |
- Locked CD:
Copy the TOTAL folder from the CD-ROM to the user's desktop.
Run setup from the copied TOTAL folder. Delete the folder after
the program has been installed successfully.
- Unlocked CD:
Create a folder on your PC [name it anything you like]. Copy all the
files from the CD-ROM except the BIN folder to the new folder
you created. (The BIN folder only stores the splash screen so there
is no reason to copy that folder.) Run the setup program as before,
but from the new folder you created. Delete the installation
files after the program has been installed successfully.
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java.lang.NullPointerException
error |
- This is a very specific error having
to do with the splash screen and certain incompatibilities.
This fix will not fix other java errors!
- Click on this thumbnail for a pic
of the precise error:
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The Fix: |
- The software needs a smallish binary
file updated so that it runs properly.
- Download the 1381719.bin file
(right-click the link and select Save Target As... Make certain
to type in the full name of the file, including the extension— 1381719.bin—and
change the file type from "HTML Document" to "All
Files").
- Place the contents, 1381719.bin,
in the \Program Files\Totalsem\1381719 folder on your
hard drive, C: if you installed using the defaults.
- Note that this will overwrite
the existing 1381719.bin file. That's what you want it
to do!
- At this point, you should be
able to run the software normally.
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Installation
error: Older version of Windows Installer |
| Some folks have received
an error message stating that they have an older version of Windows
Installer and cannot load the software. |
The Fix: |
Go to Windows
Update and update your version of Windows Installer. Then
install the testing software.
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java.lang.NoClassDefFoundError
and Other Java Errors |
- What seems to be a completely unrelated
error comes after installation when folks try to run the application.
Several other java related errors have appeared, such as java.lang.NoClassDefFoundError,
java.exe has generated errors, etc.
- This seems to relate to different
versions/combinations of Windows, Works, and Office, and the
different ODBC (database connectivity) drivers they use.
- Click on this thumbnail for a pic
of a typical error:
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The Fix: |
- Download this file: totalsem.bat (right
click and select "Save Target As..." Make
certain to type in the full name of the file—totalsem.bat—including
the file extension and change the file type from "HTML
Document" to "All Files").
- Take the file, totalsem.bat, and
copy it to the following folder:
C:\Program Files\Totalsem.
- It should ask you if you want to
replace the file that is
currently in the folder, say yes.
- Run the application again and you
should be in good shape!
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